Shipping, Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. TURBRAND is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.
It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to TURBRAND due to an incorrect/undeliverable address, shipping charges will not be refunded.
Delivery time indicators
The Netherlands: 1 - 2 days
Belgium: 3 - 5 days
Germany: 4 - 6 days
France: 6 - 8 days
Rest of Europe: 8 - 10 days
United Kingdom: 5 - 7 days
USA & Canada: 10 - 15 days
Rest of World: 15 - 20 days
Track & Trace code starts with: LY or RS
1. Add your Track & Trace code (for example: LY123456789DE)
2. Click on "Find my shipment"
3. Click on "Tracking website of the country of destination" in the 3rd column
Track & Trace code starts with: 3SYZXG
1. Add your Track & Trace code (for example: 3SYZXG123456789)
2. Select your "Country of destination"
3. Add your "Postal code recipient"
4. Click on "Search"