Shipping policy

Thank you for visiting and shopping at TURBRAND. Following are the terms and conditions that constitute our Shipping Policy.

Shipping, Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. TURBRAND is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to TURBRAND due to an incorrect/undeliverable address, shipping charges will not be refunded.

Delivery time indicators
The Netherlands: 1 - 2 business days
Belgium: 3 - 5 business days
Germany: 4 - 6 business days
France: 6 - 8 business days
Rest of Europe: 8 - 10 business days
United Kingdom: 5 - 7 business days
USA & Canada: 20 - 25 business days
Rest of World: 30+ business days

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.